BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM
(DISTRICT _____________)

CONSUMER COMPLAINT NO. _______ OF 20__

IN THE MATTER OF:
D _______
S/o Shri ________,
R/o ___________________________

…COMPLAINANT

VERSUS

1. District Manager, Telephones

   OPPOSITE PARTY NO. 1

2. Sub-Divisional Officer, Phones

   OPPOSITE PARTY NO. 2

COMPLAINT UNDER SECTION 12 OF THE CONSUMER PROTECTION ACT, 1986

MOST RESPECTFULLY SHOWETH:

This complaint is presented under Section 12 of the Consumer Protection Act, 1986, on the following grounds:

1. Facts of the Case

1. The Complainant is a subscriber of telephone No. ______ since ______, which was earlier assigned the number ______.
2. The telephone became non-functional on ______. Multiple complaints were lodged with the concerned department, but no resolution was provided.
3. The Complainant lodged written complaints with Opposite Party No. 1 on ______ and ______, as well as with the Sub-Divisional Officer (Phones) on ______. Despite personal visits and follow-ups, the telephone line was restored only on ______ after prolonged disruption.
4. On ______, the telephone system again ceased to function. Repeated complaints, including written submissions to Opposite Party No. 2 on ______ and ______, yielded no action. The service was revived on ______ after a disruption of 24 days.

2. Issue of Billing Errors

5. The Complainant paid the telephone bill dated ______ for Rs. ______ on ______ vide Receipt No. ______. Subsequently, the Opposite Party issued a demand to pay the bill dated ______ by ______, threatening disconnection otherwise.
   • The Complainant never received the original bill dated ______ and requested a duplicate copy, which was denied.
   • He was forced to pay both the bill dated ______ and an additional bill dated ______ on ______ despite evidence of prior payment (Receipt No. ______).
6. Double rent was charged in bill dated ______ and bill dated ______, causing financial burden to the Complainant.

3. Grounds for Complaint

7. The Opposite Parties failed in their duty to ensure uninterrupted telephone service, causing harassment, mental agony, and professional losses.
8. The Opposite Parties’ actions also led to overcharging and billing irregularities, violating consumer rights under the Consumer Protection Act, 1986.
9. Despite a legal notice sent to the Opposite Parties on ______ demanding a sum of Rs. ______, no response was received.

4. Legal Basis

10. The cause of action arose on ______ when the telephone ceased functioning and remained disrupted for _____ days due to negligence and dereliction of duty by the Opposite Parties.
11. The jurisdiction of this Hon’ble Forum is invoked under Section 11 of the Consumer Protection Act, as the compensation sought is below Rs. ______.

5. Reliefs Claimed

In light of the above, the Complainant prays for the following reliefs:

1. Compensation: Rs. ______ for 69 days of disrupted service at Rs. ______ per day for mental agony, inconvenience, and professional losses.
2. Refund of Overcharged Amount: Rs. ______ for duplicate rent charged in July ______.
3. Reimbursement of Incorrect Payments: Rs. ______ for bills wrongfully demanded and paid under duress, along with interest at 12% p.a. from ______ to the date of actual payment.
4. Costs: Rs. ______ towards expenses for notices, stationery, and postage.
5. Other Reliefs: Any other relief deemed appropriate by this Hon’ble Forum.

6. Documents Annexed

The following documents are annexed in support of this complaint:

1. Copies of complaints lodged with Opposite Parties.
2. Receipts of payments made for telephone bills.
3. Correspondence regarding billing disputes.
4. Copy of the legal notice sent to Opposite Parties.
5. Any other relevant documents.

PRAYER

It is, therefore, most respectfully prayed that this Hon’ble Forum be pleased to:

a) Direct the Opposite Parties to compensate the Complainant for the disruptions and overbilling as outlined above;
b) Order the Opposite Parties to pay interest at 12% p.a. on the wrongful amounts charged;
c) Award the costs of this complaint to the Complainant;
d) Pass such other and further orders as deemed fit in the interest of justice.

Dated: _______
Place: _______

Complainant
(Signature)

Verification
I, _________, the above-named Complainant, do hereby verify that the contents of Paragraphs 1 to 14 of this Complaint are true and correct to the best of my knowledge and belief.

Dated: _______
Place: _______

(Signature)
Complainant