Return Authorization Letter

From,

_______

_______

Date: _______ (Date on which letter is written)

To,

_______

_______

Subject: Return Authorization Letter.

I am writing this letter to tell you that I received your complaint letter regarding return/exchange of the product you bought from us a while ago because of a certain defect (mention the product and its defect). However, don’t worry as the product is still in the warranty period, it can be returned/repaired with ease.

I am attaching a form along with this letter which you need to fill for starting the process of return. Also, I shall need the invoice bill of the product for reference as it would help in fastening the process. I am extremely sorry for the delay in reverting back. Hoping that this experience won’t hamper our customer-dealer relationship and you shall continue to buy from us.

Yours sincerely,

_________ (Your name)

_________ (your designation)

_________ (Your organization)