RESTAURANT EMPLOYEE SURVEY
How confident are you that the employees in your restaurant are happy and are going to stay with you for a long-term basis? One way to find out is through conducting surveys to employees on a regular basis. These surveys can help in providing a [SPECIFY THE USAGE OF EMPLOYEE SURVEY] and [SPECIFY OTHER MAJOR USAGE OF EMPLOYEE SURVEY] about the employees’ perspectives that might not be identified by every employer, even in company’s general meetings.
Here are the reasons to conduct an employee survey:
[SPECIFY THE REASON IN CONDUCTING A SURVEY];
[SPECIFY ADDITIONAL REASONS IN CONDUCTING AN EMPLOYEE SURVEY].
Applicability: This Employee Survey is applicable to [SPECIFY TO WHOM THE EMPLOYEE SURVEY IS APPLICABLE]. [SPECIFY WHEN THE EMPLOYEE SURVEY IS APPLICABLE].
Instructions: Below is an Employee Survey for [SPECIFY THE NAME OF THE RESTAURANT]. Put a checkmark (✔) on the left box should you agree to the subject matter. On the other hand, put a wrong mark (✘) should you disagree to the subject matter. To ensure anonymity, mail to [SPECIFY WHERE TO MAIL] your completed survey. Upon receipt of the employee survey, the [SPECIFY] and [SPECIFY] of the employee will be added to the [SPECIFY] and [SPECIFY] deemed provided by the employee’s fellow workers and the same shall be summarized as a group. Should you have any questions and comments, contact [SPECIFY WHO TO CONTACT].
How do you feel about each of the matters below?
RESTAURANT’S ADAPTABILITY
✔ ✘
¨ ¨ The restaurant management is able to rapidly adjust to the new situations
¨ ¨ The managers in the restaurant encourages the employees to adjust to the
changing situations through creativity and innovation.
¨ ¨ The department in which the employee is assigned to is effective in adjusting
changes.
¨ ¨ The department is open to do things in a whole new way.
FEEDBACK
✔ ✘
¨ ¨ Received useful and constructive feedback from the manager.
¨ ¨ Received praise and recognition.
¨ ¨ Evaluation for employee performance are appropriate and fair.
¨ ¨ Received feedback helpful in improving one’s performance.
¨ ¨ Opportunity to participate in goal setting process.
¨ ¨ Given adequate feedback about my performance.
TEAMWORK
✔ ✘
¨ ¨ Teamwork is encouraged and practiced in the restaurant organization.
¨ ¨ The strong spirit and feeling of cooperation and teamwork is apparent in the
restaurant.
¨ ¨ The restaurant implements procedures that help the employees work as a team.
¨ ¨ Employees work together to share ideas and resolve issues
¨ ¨ Conflicts are handled appropriately within the team.
¨ ¨ Our team is committed to successful completion of goals
¨ ¨ Managers encourage others to work as a team.
¨ ¨ Team members are working towards a common goal
¨ ¨ Other team members will help an employee if the same needed help
¨ ¨ Our team recognizes individual contributions
QUALITY AND CUSTOMER FOCUS
✔ ✘
¨ ¨ The top priority of the restaurant organization is to attend the needs and wants
of every customer.
¨ ¨ Employees are held accountable for the quality of work they produce.
¨ ¨ The restaurant organization maintain high standards of quality.
¨ ¨ The restaurant organization is extremely focused on attending the needs of the
customers.
¨ ¨ The quality of products and services are very much important to the restaurant
organization.
MISSION AND PURPOSE
✔ ✘
¨ ¨ The employee understands the organization’s strategic goals.
¨ ¨ The employee is familiar with the strategic goals of the restaurant organization.
¨ ¨ The employee have good understanding of the restaurant organization’s mission,
goals and vision.
¨ ¨ The employee understands that his/her job is important in accomplishing the
mission of the restaurant organization.
¨ ¨ The supervisor of the employee provides up to date information with regard to
the goals and mission of the restaurant organization.
¨ ¨ By doing the job well, personal satisfaction is attained by the employee.
PAY AND BENEFITS
✔ ✘
¨ ¨ The employee is paid fairly for the work done.
¨ ¨ Satisfied with the benefit package.
¨ ¨ The benefits are comparable to those offered by other organizations.
¨ ¨ Understands the benefit plan.
¨ ¨ The benefits offered by the restaurant meet the needs of the employee.
¨ ¨ The benefits deemed provided to the employee meets the security needed for
himself/herself and his/her family.
¨ ¨ The benefits department provides accurate and helpful information.
¨ ¨ Salary is competitive with the similar jobs elsewhere.
¨ ¨ Satisfied with the process used to determine annual raises.
¨ ¨ Satisfied with the career progression at the restaurant.
¨ ¨ The restaurant pay policy helps to attract and retain employees who are high
performing.
¨ ¨ The supervisor tries to make sure that employees are fairly compensated.
PERSONAL EXPRESSION/DIVERSITY
✔ ✘
¨ ¨ Ideas and opinions of the employee count at work.
¨ ¨ The people who challenge the status quo are valued.
¨ ¨ The restaurant organization works to attract, develop, and retain people with
diverse backgrounds.
¨ ¨ The employee in good faith can disagree with the supervisor without fear of
getting in trouble.
¨ ¨ People with distinct and unique ideas are valued in this organization.
¨ ¨ Comfortable in sharing opinions at the workplace.
COMMUNICATION
✔ ✘
¨ ¨ The manager shares information effectively to the employees.
¨ ¨ Knowledge and information are shared openly within the organization.
¨ ¨ The management communicates well with the rest of the organization.
¨ ¨ Communication is encouraged in the restaurant organization.
¨ ¨ Employees at the restaurant regularly share and exchange ideas.
¨ ¨ The restaurant management does an excellent job communicating changes or
decisions that affect employees.
¨ ¨ There are no barriers to open and efficient communication
¨ ¨ Meetings are usually chaired by competent and articulate individuals who can
effectively communicate ideas and information.
RESPECT FOR EMPLOYEES
✔ ✘
¨ ¨ The talent of the employee is valued at work.
¨ ¨ The manager treats the employee with respect.
¨ ¨ The co workers care about the employee as a person.
¨ ¨ The restaurant organization gives utmost respect to its employees.
¨ ¨ Talents and contributions shared to the restaurant organization are valued.
¨ ¨ The manager listens to what the employee is saying.
RESPECT FOR MANAGEMENT
✔ ✘
¨ ¨ The employee respects the senior leaders of the restaurant organization.
¨ ¨ The employee is satisfied with the manager.
¨ ¨ The manager is a competent professional.
¨ ¨ Senior managers demonstrate strong sense of leadership skills.
¨ ¨ The leaders in the restaurant organization know what they are doing.
WORKPLACE AND RESOURCE
✔ ✘
¨ ¨ The workplace is safe.
¨ ¨ There are adequate resources needed to do the job well.
¨ ¨ Workplace is well maintained.
¨ ¨ Necessary information systems are in place and accessible to the employee to
get the job done.
¨ ¨ The employee have all the information needed to do the job effectively.
¨ ¨ The workplace is a physically comfortable place to work.
OPPORTUNITIES FOR GROWTH
✔ ✘
¨ ¨ The employee had a mentor at work.
¨ ¨ The employee had adequate opportunities for professional growth in the
restaurant organization.
¨ ¨ The work is challenging.
¨ ¨ The work is rewarding.
¨ ¨ The work is stimulating.
¨ ¨ Trainings are given to the employees to do the job well.
¨ ¨ The manager supports and encourages the development of every employee.
¨ ¨ The manager is actively interested in the employee’s professional advancement
and development.
¨ ¨ The manager evaluates the work performance of an employee on a regular
basis.
¨ ¨ The employee is encouraged to learn from mistakes.
TRAININGS
✔ ✘
¨ ¨ The manager assists employees to identify trainings and developments needed.
¨ ¨ The management supports the effort of an employee in seeking relevant job
trainings.
¨ ¨ The restaurant provides a variety of training opportunities for employees.
¨ ¨ The restaurant supports efforts by employees to obtain training or new skills.
¨ ¨ The restaurant offers trainings needed by employees to help in their job.
¨ ¨ The restaurant invests in employees through training and development.
¨ ¨ The employee is allowed to take initiative to assess skills and seek appropriate
trainings.
FAIRNESS
✔ ✘
¨ ¨ Everybody is treated fairly in this restaurant organization.
¨ ¨ Special treatment towards employee is not an issue in promotions or raises.
¨ ¨ The manager treats all his/her employees fairly.
¨ ¨ The restaurant organization’s policies for promotion and advancement always
fair.
¨ ¨ The manager is always consistent when administering policies concerning
employees.
¨ ¨ Job promotions are awarded fairly without bias.
WORK/LIFE BALANCE
✔ ✘
¨ ¨ The job of the employee does not cause unreasonable amounts of stress in
his/her life.
¨ ¨ The pace of the work in the organization enables the employee to do a good job.
¨ ¨ The environment of this restaurant organization supports a balance between
work and personal life.
¨ ¨ The employee is able to satisfy both his/her job and family responsibilities.
¨ ¨ The employee is not forced to choose between job and family obligations.
¨ ¨ The manager understands the importance of maintaining a balance between
work and personal life.
¨ ¨ The restaurant organization has reasonable expectations of its employees.
¨ ¨ The employee is satisfied in working with the restaurant.
¨ ¨ The job gives the employee the opportunity to learn.
CUSTOMER SERVICE
✔ ✘
¨ ¨ The restaurant focuses on providing excellent customer service.
¨ ¨ The corporate culture emphasizes customer service.
¨ ¨ The employee receives the support needed to provide excellent customer
service.
¨ ¨ The employee receives good feedback from the customers.
¨ ¨ Customers are treated with courtesy and respect.
¨ ¨ Service is responsive and meets the needs of customers.
¨ ¨ The restaurant strive for customers to obtain a positive and memorable
experience.
¨ ¨ Training is offered to improve customer relations.
¨ ¨ The training received by the employee reinforces customer service.
As an employee, what I like about working for the restaurant is..
[SPECIFY THE EMPLOYEE’S REASON]
As an employee, the things the restaurant must do in order to make a better workplace are..
[SPECIFY SUGGESTIONS FROM THE EMPLOYEE]
As an employee, what I like about working in my department is…
[SPECIFY WHAT THE EMPLOYEE LIKE IN WORKING WITH HIS/HER DEPARTMENT]
As an employee, the things the department must do in order to make a better workplace are…
[SPECIFY WHAT THE DEPARTMENT MUST DO]
What is your current position in the restaurant?
[SPECIFY THE JOB POSITION]
In which department do you work?
[SPECIFY WHICH DEPARTMENT YOU ARE WITH]
How many years have you been with the restaurant?
[SPECIFY DURATION OF SERVICE IN THE RESTAURANT]
What is your primary work location?
[SPECIFY ADDRESS OR BRANCH OF THE RESTAURANT]
What is your age?
[SPECIFY EMPLOYEE’S AGE]
What is your gender?
[SPECIFY EMPLOYEE’S GENDER]
THANK YOU FOR YOUR PARTICIPATION!
